- Help Center
- General Questions
My account is locked how how I unlock my account?
The account gets locked when the user enters incorrect password multiple times.
To unlock the account you need to click on the Login tab--> Click on Didn't receive unlock Instructions--> Enter the registered email id .
![Screen Shot 2019-05-29 at 9.59.52 AM-1](https://support.protenders.com/hubfs/Screen%20Shot%202019-05-29%20at%209.59.52%20AM-1.png)
![Screen Shot 2019-05-29 at 10.00.14 AM](https://support.protenders.com/hubfs/Screen%20Shot%202019-05-29%20at%2010.00.14%20AM.png)